You’re at a spa, you have a quick checkup, and you’re feeling the benefits.
That’s when you realize there’s a problem: your spa is understaffed.
“There’s a lot of stress on people,” said Sarah O’Neill, co-owner of Happy Day Spa in San Diego.
“We need to be proactive about our staff.”
O’Neil said she had to cut back on the hours because she didn’t have enough staff members to work the weekends and holidays.
O’Neal said the number of staff members who are not in their prime years has increased.
Some have been in their 20s or 30s, and many of them have not been in the industry for more than 10 years.
O”ne has seen the growth of the industry in the last decade, and we want to make sure we have enough people to maintain the integrity of our spa.”
The problem: most spa owners are understaffing, according to O’Nes.
“If we’re not having a good staff, if the people are not working their absolute best, I don’t know how many people would come in,” O’Naples said.
She said she’s concerned about what could happen to her business if the staff cuts go too far.
She and her husband, Scott, said they’ve been using their spa’s savings to invest in renovations to the property.
“I’m pretty sure we can handle the cost of renovations and upkeep of our building,” OO said.
Overnight spa services have also been declining.
“It’s been really difficult for us to do our business at this point,” ONA said.
The biggest issue is a lack of maintenance, which can make a spa a “ghost spa” that doesn’t even exist anymore, she said.
“People are coming in for the first time and it’s very hard to get into the spa.”
Many of O’NA’s clients have gone to the spa as a first-time visit.
They’ve brought their pets and asked for free massage and other treatments.
But the spa is only open until 2 a.m. or 3 a.k. for a few hours on weekdays.
ONA has a “free” schedule, but the day and time of the week she’s open has to be approved by her spa’s management.
OI said he wants to keep his spa open until 6 p.m., but it’s impossible for him to do that on weekends because his business is so popular.
“The number of people coming in and going out has to keep up with the number that’s coming in,” he said.
He’s already had to close his business to deal with a rising business.
“This is a small business, and it can’t keep up,” he added.
The lack of staffing also means that a spa can’t provide a full spa experience, like an indoor massage room or an outdoor massage area, O’Reilly said.
If you want to get in and out of the spa, it needs to be staffed with full-time staff, and that means paying a full-price staff member.
“You can’t take advantage of that,” ONes said.
It’s also hard to do a full service massage without a massage therapist.
It requires training.
“All of a sudden, there’s no one to take care of you,” OI added.
And it can be difficult to schedule appointments.
“My goal is to be open 24 hours a day, seven days a week,” OE said.
Even if they have to cut staff, OE says they’re making sure to be up front about their staff shortages.
OE told me his goal is that every year he has to have a plan in place to provide full-service massage services.
But ONA and OI don’t plan on taking that risk.
“That’s our plan,” OAN said.
A lack of staff has led to the decline of one of the top-rated spa destinations in California, said Sarah Wann, owner of the Sunshine Spa in the Santa Monica Mountains.
Sunshine Spa’s staff numbers have dropped to about 20 to 25 people.
“Our turnover was about the same this year as last year,” Wann said.
But there were a lot more people coming into Sunshine Spa last year.
“A lot of our guests are coming from outside the area, so they’re spending more time there,” she said, adding that there was an increase in foot traffic to Sunshine Spa.
But, Wann says, “We do still have a lot in the house.”
She said Sunshine Spa is working to add new staff, such as massage therapists and personal assistants.
She’s hoping to bring in more than 30 new workers to help keep Sunshine Spa running, and to expand her spa into the city of Mountain View.
“As a new company, we need to do better,” WANN said.
And she said it’s important for