After arriving to a hotel in Mexico, a woman was left feeling cold and uncomfortable as she struggled to find her way back to the hotel room.
The hotel’s receptionist was unable to get her to bed as the temperature in her room dropped.
“I woke up to the feeling of being cold and I didn’t know where to go,” she told news.com.au.
“I was a bit worried because I thought I was in a hotel.”
The receptionist found the woman’s room in a room in the Jacuzzis hotel, and found her on her own.
“She was very upset because she didn’t want to be left in a terrible hotel room,” the receptionist said.
She decided to call Jacuzzia’s customer service department to complain.
“They took a few minutes to call us and we sent her an email saying we’re sorry for the issue and we’ll make sure it’s rectified,” she said.
The woman, who is from Melbourne, was offered the hotel’s standard rate for two nights but was told it was not covered.
“When I said it was covered, they said that it wasn’t,” she explained.
The receptionette contacted the hotel, but was asked to wait for an update.
“We didn’t have the room booked in the same day we booked it,” she added.
“So it’s been two weeks and the hotel hasn’t changed anything.”
The hotel manager is also not being forthcoming.
“We would have had to check it for the third time, they’re not willing to provide that information,” the woman said.
“It’s a bit ridiculous and it’s not what they said.”
A Jacuzza spokeswoman said they are aware of the issue, and would be contacting the customer service person who had been sent the message.
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